Shipping and Delivery FAQs
Here are answers to your questions:
Do you deliver?
We offer contactless delivery across Hamilton and the GTA at a flat rate of $15 per shipment. Orders of $50 or more qualify for free shipping. Our delivery days are on Thursdays and Sundays based on demand.
How much will the shipping cost?
- Our local $15 flat rate delivery zone is Hamilton and the GTA.
- If you’re outside our local delivery zone, use our shipping calculator at checkout for exact shipping costs. We ship with UPS, FedEx and Purolator.
- For international orders, we ship with DHL or UPS – and please note that customs charges may apply.
- For our virtual group bookings with our kits, additional shipping charges apply.
How long will it take for my chocolate to reach me?
We craft our specialty chocolates from scratch as you order them, which means that it may take 3-6 business days for us to prepare your order. Then please allow time for CanPar, FedEx, or DHL to reach you. If you need your chocolate by a certain date, let us know in the “notes” section at checkout or [email protected] with the date, and we’ll do our best to get everything to you on time.
In the summer (from May to September), we avoid shipping orders on Fridays to ensure your chocolate doesn’t melt in a warehouse over the weekend.
Will my chocolate melt in transit?
We’re happy to provide a melt-free guarantee on all express shipping options, and we take as many precautions as possible for all standard shipping orders. During the summer (from May to September), we provide protective climate control eco-packaging for your order free of charge. This includes an ice pack and biodegradable insulation to keep your chocolate cold on its journey. *Melt-free guaranteed or your money back!
And again, in the summer, we avoid shipping orders on Fridays to ensure your chocolate doesn’t melt in a warehouse over the weekend.
Can I buy made-to-order chocolates?
Can’t see what you’re looking for on our site? Get in touch, and we’ll see what we can do!
Do you accept returns?
Unfortunately, for health and safety reasons, we cannot accept returns on chocolate.