Delivery / Shipping

All our chocolates are produced from scratch and per order at our Hamilton facility. When you order your chocolates on our site; production may take 2-5 business days. If you require your chocolates by a certain date, please feel free to place a note upon checkout (last screen) or email us at info@chocolatetales.ca, and we will do our best to accommodate your timeline.

If you are looking for products that are not available on our online store, please contact us with a wish list and we will see what we can do for you.

Local Delivery

We drive our own deliveries in the GTA & Hamilton. During our FREE shipping days in the GTA & Hamilton our van will deliver on Tuesdays and Thursdays, and if the volume is high on Sundays as well. *For May – September months we will include an ice pack, and “climate protect” packaging for no extra charge.

Shipments across Canada – shipments are sent out within 3-6 business days from the time you order on our site, and via Canada Post, FedEx or DHL. We have varying shipping charges that are based on your location. Your shipping rate will appear on your checkout – cart final screen before you pay, and after you input the shipping address.

Chocolate Melts – For May to September months we will include an ice pack and “climate protect” packaging for no extra charge, however we can only provide a melt-free guarantee if you choose the express shipping option. *Shipments during these months are not sent out on Fridays to make sure they don’t sit in a warehouse and overheat.

Shipping Options
• Canada (outside of GTA and Hamilton) – Canada Post or FedEx

• International – DHL Express (Customs charges may apply)

Returns
Due to health and safety reasons, we cannot accept returns on chocolate.