Shipping and Delivery FAQs
Here are answers to your questions:
Do you deliver?
We ship using couriers and offer flat-rate shipping fees. Orders of $90 for the GTA or more qualify for free shipping within the GTA. Our delivery days are on Wednesday – Friday based on demand.
How much will the shipping cost?
Flat Rate Shipping Prices:
- GTA, Ontario – $17
- Ontario Wide – $25
- Canada Wide – $35
- For international shipping rates please contact us – info@chocolatetales.ca
*Price subject to HST
- For virtual group bookings with our kits, additional shipping charges apply.
How long will it take for my chocolate to reach me?
We craft our specialty chocolates from scratch as you order them, which means that it may take 3-6 business days for us to prepare your order. *Please note that during the holiday season, our production times are longer, and it can take us 7-10 business days to prepare your order. Please allow time for CanPar, FedEx, UPS, or DHL to reach you. If you need your chocolate by a certain date, let us know in the “notes” section at checkout or info@chocolatetales.ca with the date, and we’ll do our best to get everything to you on time.
In the summer (from May to September), we avoid shipping orders on Fridays to ensure your chocolate doesn’t melt in a warehouse over the weekend.
Will my chocolate melt in transit?
We’re happy to provide a melt-free guarantee on all our shipping options. During the summer (from May to September), we provide protective climate control packaging for your order free of charge. This includes an ice pack and insulation to keep your chocolate cold on its journey. *Melt-free guaranteed or your money back!
In the summer, we avoid shipping orders on Fridays to ensure your chocolate doesn’t melt in a warehouse over the weekend.
Can I buy made-to-order chocolates?
Can’t see what you’re looking for on our site? Get in touch, and we’ll see what we can do!
Do you accept returns?
Unfortunately, for health and safety reasons, we cannot accept returns on chocolate.